Twitter tweaks its Direct Message feature for businesses

In a bid to make customer experiences better on Twitter, the micro-blogging site has relaxed the rules for customer service Direct Messages (DMs) and introduced a new feature that makes sure businesses can always respond to the customers DMs.

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In a bid to make customer experiences better on Twitter, the micro-blogging site has relaxed the rules for customer service Direct Messages (DMs) and introduced a new feature that makes sure businesses can always respond to the customers DMs.