A legislation has been introduced in the Congress that would require call centre employees in countries like India to disclose their location and give customers the right to ask to transfer their call to a service agent in the US.
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A legislation has been introduced in the Congress that would require call centre employees in countries like India to disclose their location and give customers the right to ask to transfer their call to a service agent in the US.
New outsourcing bill tabled in the US seeks to stop call centre jobs coming to India
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